Validity of the GTC
(1) These General Terms and Conditions apply to contracts for the rental of vacation apartments for accommodation as well as all other services and deliveries provided to the guest by FlyHigh S.L.U. The services of FlyHigh S.L.U. are provided exclusively on the basis of these General Terms and Conditions.
(2) The subletting or re-letting of the rented vacation apartment as well as its use for purposes other than residential purposes require our prior written consent.
(3) The guest's terms and conditions shall only apply if these have been agreed in advance. Deviations from these terms and conditions are only effective if we have expressly confirmed this in writing.
§ 1 Booking/booking confirmation
All booking inquiries must be made via our website www.Fuerteventura24.biz, by e-mail info@fuerteventura24.biz or by telephone on +34 655 316 678. If we can offer you the apartment in your desired period, we will send you a written confirmation by e-mail. Your booking is legally binding upon receipt of the booking confirmation and after payment of the deposit (see § 2 Terms of payment).
§ 2 Terms of payment
Your booking becomes valid upon receipt of the deposit. The amount of the deposit is specified in the rental agreement and is due for payment within 7 days of receipt of the booking documents. Once the deposit has been paid, payment of the remaining amount is due 7 days before departure. This can also be paid in cash on site by prior arrangement. If the payment deadlines are not met, FlyHigh S.L.U. may withdraw from the contract. Non-payment is considered a withdrawal and entitles to re-letting. Additional costs for water, electricity and waste are not charged. The costs for the final cleaning can be found in the rental agreement. The deposit of 200€ is to be paid in cash on the day of arrival. It will be refunded on the day of departure if no damage has occurred.
§ 3 Arrival and departure
On the day of arrival, the apartment is available from 16:00. The guest will receive the information about the key handover in writing by e-mail or WhatsApp shortly before arrival. Claims for damages cannot be asserted if, exceptionally, the vacation apartment cannot be occupied punctually at 16:00. On the day of departure, the apartment must be vacated by 10:00 am. If the guest wishes to leave late, this should be agreed with us in advance. A late departure without prior agreement will be charged. If the guest does not show up on the day of arrival, the contract will be considered terminated after a period of 48 hours without notification to FlyHigh S.L.U.. FlyHigh S.L.U. or our representative can then freely dispose of the property. A (pro rata) refund of the rent due to early departure will not be made. The apartment must be left swept clean on the day of departure. The dishes, glasses, etc. must be cleaned and put away, the garbage cans emptied and the refrigerator emptied. If the apartment is not left as requested, you may be charged for this.
§ 4 Holiday apartments
The vacation apartment will be handed over by us in an orderly and clean condition with a complete inventory. Should you notice any defects during your stay, the guest is obliged to inform FlyHigh S.L.U. immediately. The guest is liable for any damage caused by him to the rental property, the inventory, e.g. broken dishes, damage to the floor or furniture. This also includes the cost of lost keys. The inventory is to be treated with care and is only intended to remain in the vacation apartments. Moving furnishings, in particular beds, is prohibited. The guest is also liable for the fault of fellow travelers. Damage caused by force majeure is excluded from this. If the vacation apartment is used in breach of contract, such as subletting, overcrowding, disturbance of the peace, etc., the contract can be terminated without notice and the guest must leave the vacation apartment. The rent already paid remains with FlyHigh S.L.U.
§ 5 Pets
The accommodation of pets of any kind in the vacation apartment is only permitted with the prior written consent of the provider. A reasonable surcharge will be charged for the accommodation of pets. If pets are accommodated without the provider's prior consent, the provider may charge a cleaning fee of up to 100 euros.
§ 6 Stay
The apartment may only be used by the persons listed in the booking. If the apartment is used by more persons than agreed, a separate fee of 20 euros per night must be paid. FlyHigh S.L.U. also has the right to terminate the contract without notice in this case. Subletting and transfer of the apartment to third parties is not permitted. The guest agrees to the general terms and conditions as well as the house rules of the apartments. The declaration of consent is made with the payment. FlyHigh S.L.U. is entitled to terminate the tenancy immediately and without notice in the event of violations of the general terms and conditions or the house rules. There is no legal claim to repayment of the rent or compensation.
§ 7 Cancellation
In the event of cancellation, the guest is obliged to pay part of the agreed price as compensation. Cancellation must be made in writing. The amount of compensation depends on the time up to the day of arrival and is calculated as follows
§ 8 Cancellation by the landlord
In the event of a cancellation on our part, as a result of force majeure or other unforeseeable circumstances (such as accident or illness of the host) as well as other circumstances for which we are not responsible and which make fulfillment impossible, liability is limited to reimbursement of the costs. In the event of justified withdrawal, the customer shall not be entitled to compensation - liability for travel and hotel costs shall not be assumed.
§ 9 Liability of the lessor FlyHigh S.L.U. is liable for the proper provision of the rental property within the scope of its duty of care. Liability for any failures or disruptions in water or power supply, as well as events and consequences due to force majeure are hereby excluded.
§ 10 Permission to use Internet access via WLAN
FlyHigh S.L.U. maintains Internet access via WLAN in its vacation apartment. It allows the guest to share use of the WLAN access to the Internet for the duration of their stay in the vacation property. The tenant does not have the right to allow third parties to use the WLAN. FlyHigh S.L.U. does not guarantee the actual availability, suitability or reliability of the Internet access for any purpose. FlyHigh S.L.U. is entitled at any time to allow other co-users to operate the WLAN in whole, in part or temporarily and to restrict or exclude the tenant's access in whole, in part or temporarily if the connection is or has been used in violation of the law, insofar as FlyHigh S.L.U. must fear a claim and cannot prevent this with normal and reasonable effort in a reasonable time. In particular, FlyHigh S.L.U. reserves the right to block access to certain pages or services via the WLAN (e.g. pages glorifying violence, pornographic or fee-based pages) at its reasonable discretion and at any time. § 10.1 Dangers of WLAN use, limitation of liability The guest is advised that the WLAN only enables access to the Internet, virus protection and firewall are not available. The data traffic generated using the WLAN is unencrypted. The data can therefore possibly be viewed by third parties. FlyHigh S.L.U. expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) can get onto the end device when using the WLAN.
§ 11 General rights and obligations
(1) The guest is obliged to comply with the house rules. From 22:00 to 07:00 the night's rest applies. To avoid disturbance, TV and audio equipment must be set to room volume.
(2) The guest is obliged to keep windows and doors closed when leaving the vacation apartment for the duration of the rental period.
(3) Smoking is generally prohibited in the vacation apartment. In the event of non-compliance, you may be charged a cleaning fee of up to 100 euros. Smoking is only permitted on balconies and terraces.
(4) The installation and/or attachment of materials for decoration or similar is not permitted in the vacation apartment. The guest is solely liable for any decorations or the like that are nevertheless installed and/or attached. The guest is also obliged to compensate for any damage caused by the installation or attachment of decorations or similar.
(5) FlyHigh S.L.U. has the right of access to the vacation apartment at any time, especially in case of imminent danger. When exercising the right of access, due consideration must be given to the interests of the guest that are worthy of protection. We will inform the guest in advance about the exercise of the right of access, unless this is unreasonable or impossible in the circumstances of the individual case.
§ 13 Place of jurisdiction The court of Fuerteventura is responsible for any disputes arising from the contractual relationship.
